Privacy
This privacy statement covers the site www.elixar.com, and includes:
- What personally identifiable information Elixar, Inc. collects.
- What personally identifiable information third parties collect through the Web site.
- What organization collects the information.
- How Elixar, Inc. uses the information.
- With whom Elixar, Inc. may share user information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under Elixar, Inc’s control.
- How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should send email to info@elixar.com.
This agreement covers only information that is
collected through this Web site, and does not cover information that may
be collected through software downloaded from the site. The policy specifically
excludes use of our web applications which have their own privacy policies.
Information Collection and Use
Information Collection
Elixar, Inc. is the sole owner of the information collected on www.elixar.com.
Elixar, Inc. collects information from our users at several different points
on our Web site. Elixar, Inc. does not market its products to children under
the age of 13.
Order
We request information from the user on our order form. A user must provide
contact information (such as name, email, and shipping address) and financial
information (such as credit card number, expiration date). This information
is used for billing purposes and to fill customer’s orders. If we have trouble
processing an order, the information is used to contact the user.
Information Use
The personally identifiable information you provide us with is only used to deliver any goods or services you request, or to contact you if you opt-in to any of our mailing. Aggregate information is collected in order to ascertain interest in our products, and used to develop and market our products as well as contribute to the overall development of our company.
Cookies
A cookie is a piece of data stored on the user’s computer tied to information
about the user. We do not use cookies on our site.
Third Party Advertising
Our website does not feature third party advertising, and therefore makes no use of third party cookies.
Log Files
Like most standard Web site servers we use log files. This includes internet
protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit
pages, platform type, date/time stamp, and number of clicks to analyze trends,
administer the site, track user’s movement in the aggregate, and gather broad
demographic information for aggregate use. IP addresses, etc. are not linked
to personally identifiable information.
Clear Gifs (Web Beacons/Web Bugs)
Clear gifs are tiny graphics with a unique identifier, similar in function
to cookies, and are used to track the online movements of Web users. We
do not use clear gifs on our website.
Communications from the Site
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information
such as name and email address. Out of respect for our users privacy our
newsletter is opt-in, you will not receive it unless you request to.
Service Announcements
In addition to our newsletter you may also sign up to receive notification
only when a new or updated product is available. Like the newsletter this
list is fully opt-in, you will not receive such mailings unless you specifically
request to.
Customer Service
We communicate with users on a regular basis to provide requested services
and in regards to issues relating to their account we reply via email or
phone, in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith belief
that such action is necessary to comply with a current judicial proceeding,
a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We collect aggregate data for the purpose of ascertaining interest in our
company and its products, therefore such aggregated demographic information
is shared when necessary with our partners, potential investors and vendors.
This is not linked to any personally identifiable information.
These are the instances in which we will share users’ personal information:
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing
company to bill users for goods and services. These companies do not retain,
share, store or use personally identifiable information for any secondary
purposes.
Business Transitions
In the event Elixar, Inc. goes through a business transition, such as a merger,
being acquired by another company, or selling a portion of its assets, users’
personal information will, in most instances, be part of the assets transferred.
Choice/Opt-in
Our users are given the opportunity to ‘opt-in’ to having their information used for purposes not directly related to our site at the point where we ask for information. For example, our survey has an ‘opt-in’ mechanism so users who fill it out, but don’t want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of further mailings replying to unsubscribe in the subject line in the email or email us at news@elixar.com.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Links
This Web site contains links to other sites. Please be aware that we, Elixar, Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.
Security
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users can send an email to info@elixar.com.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done by emailing our Customer Support at info@elixar.com. Or, contact us by postal mail at the contact information listed below.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by emailing (if the user has opted-in to our mailings) and by posting a notice on our Web site for 30 days.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
http://www.elixar.com/contact/index.html